User Guide

payment method

We accept the following payment methods:

  • Credit card payment (VISA, MasterCard, JCB, American Express)

In addition, the product price will be shipped after the payment is completed. We do not accept cancellation after overseas shipment.

about shipping cost

  • Adheres to Japan Post's international parcel delivery areas.
  • Shipping fees are automatically calculated in the shopping cart.
  • Upon selecting the destination country and preferred shipping method, you can confirm the shipping fees for each respective country.
  • Tracking service is available and can be added as an option during the ordering process, incurring an additional charge of 460 JPY.
  • May be subject to the impact of exchange rate fluctuations.
  • We do not offer shipping services within Japan.

About returns and refunds

We accept refunds for purchased products only in the following cases.

  • If you receive a defective or incorrect product
  • If you receive a product that differs from your order
  • If the product is damaged or defaced

If you would like a refund, please contact our customer support within 7 days of receiving the item. Please note that refunds cannot be accepted after 8 days have passed since the product arrived.
Please note that we cannot accept refunds in the following cases.

  • If the product is damaged or defaced due to the customer's responsibility
  • In case of return due to customer's convenience