FAQ

We deliver to countries based on the international parcel delivery regions of Japan Post. Shipping fees will be automatically calculated in your shopping cart. Please select the delivery country/region and shipping method to view the shipping fees for each country/region. If you have any questions, feel free to contact us.

This is a service that ships Japanese herbal medicine overseas. We mainly sell traditional Chinese medicinal herbs that can be exported abroad (Category 2 and Category 3 drugs in general pharmaceuticals).

We do not exclude allergens, so if you experience allergies, please refrain from making a purchase.

We accept Visa, Mastercard, Discover, and American Express credit cards. You can also pay using PayPal.

The time required for product delivery varies depending on the delivery location, typically ranging from 2 days to around 30 days.

To view the actual shipping fee, enter your delivery address and add the items to your shopping cart. Shipping fees may vary depending on the destination. Please refer to this page for detailed information.

Yes, we offer tracking services. It can be added as an option during the order, with an additional fee of 460 Japanese Yen. For details, please refer to this page.

In the event you receive defective or incorrect products, we usually provide a refund. Please note that if items are returned to Japan due to the recipient being unavailable for an extended period or failure to pay taxes and duties, we will be unable to offer a refund. If you wish to receive a refund for defective products, please contact info@kampostation.jp.

In our store, we prioritize the protection of your privacy. Personal information received from customers will not be used for purposes other than shipping products and responding to inquiries. Additionally, personal information is protected by encrypted communication.

Each country/region has different quarantine laws for mailed items. Customers are responsible for contacting the customs office of the receiving country and confirming detailed information when making a purchase. We do not sell products
regulated by the Washington Convention, such as musk extracts, bear gallbladders, rhino horns, etc.

Purchased items may be subject to customs duties and other import taxes when clearing customs in the receiving country. In such cases, the recipient will be responsible for directly paying the required fees to the delivery company upon delivery. Please note that policies regarding tax collection and customs fees vary by country/region, so please contact the customs office of the receiving country for more information.

Kampo Station accepts payments in Japanese yen.
※ Kampo Station does not charge any additional fees. However, when using a card in a currency other than yen, some banks may charge you an international transaction fee. Please inquire with your bank before making a purchase.