privacy policy

This Privacy and Cookie Policy (hereinafter referred to as the "Policy") explains how we collect, use, and process information about you, our customer, which is collected by us, provided to us, or provided to us by third parties when you use this website (hereinafter referred to as the "Website") and the services available through this Website (hereinafter collectively referred to as the "Services"). Here, we describe the information that we process when you use this Website and the Services available through the Website. By using the Service, you consent to the collection and use of information in accordance with this Policy.

Compliance with Laws and Guidelines

Handling of Personal Information

When handling personal information, we comply with laws, guidelines on the protection of personal information, internal regulations, terms and conditions, and other norms regarding the handling of personal information, as well as obligations set forth in guidelines published by the Personal Information Protection Commission and competent authorities, and this Policy. We will comply with the following when handling personal information:

Types of Data Collected

Personal Data
When using our Service, you may be asked to provide certain personal information (hereinafter referred to as "Personal Data") that can be used to contact you or identify you. Personal Data may include, but is not limited to:

Email address
Name
Phone number
Physical address, prefecture, postal code, city name
Billing address, state, province, postal code, city, town
Cookies and usage data
IP address
IP address geolocation (geographic location information)

Social Login
We allow you to log in using social accounts such as Facebook or Google. If you choose to log in using your social media profile, some of your personal data derived from that profile may be shared with us. This may include your name, email address, profile URL, and associated profile picture, but is not limited to these.

Usage Data

We may collect information about how you access and use the Services (hereinafter referred to as "Usage Data"). Usage Data may include your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, device identifiers, and other diagnostic data.

Tracking and Cookie Data

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of cookies we use include:

Session Cookies
We use session cookies to operate our Service. Preference Cookies
We use preference cookies to remember your preferences and various settings. Security Cookies
We use security cookies for security purposes, such as protecting your login information and preventing fraudulent activity.

Use of Your Data

We will use the collected data for various purposes:

To verify your identity
To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent, and address technical issues
To detect, prevent, and address fraudulent activity
To provide you with news, notices, benefits, and other information about products or services similar to those you have purchased or inquired about in the past, and various events (provided that you do not opt out of receiving such information).

We may use your personal data to contact you with newsletters, marketing, or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Legal Basis for Processing Personal Data Under the General Data Protection Regulation (GDPR)

If you reside in the European Economic Area (EEA), the legal basis for our collection and use of personal data as described in this Policy may vary depending on the personal data we collect and the specific context in which we collect it.
We may process your personal data to comply with payment processing and Japanese laws and international laws.

Data Retention

We will retain your personal data only for as long as necessary for the purposes set out in this Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (such as Japanese tax law), resolve disputes, and enforce our legal agreements and policies.
Additionally, we will retain usage data for internal analysis purposes. Usage data is typically retained for a short period of time unless it is used to strengthen the security or improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Data Transfer

Your information, including personal data, may be transferred to computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.
If you are located outside Japan and choose to provide information to us, we will transfer personal data, including data, to Japan for processing.
By agreeing to this Policy and submitting such information, you consent to the transfer of your data to Japan.
We will take all reasonable steps necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and that no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Data Processing by Third Parties

We may engage third-party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.
These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Disclosure of Personal Data

We will not disclose your personal data to third parties except in the following cases:

With your consent
When necessary for the achievement of the purpose of use
When disclosure is required by law
When it is necessary to protect human life, body, or property, and obtaining your consent is difficult.
When it is necessary to improve public health or promote the sound growth of children, and obtaining your consent is difficult.
When it is necessary for national or local public entities to cooperate in implementing the affairs stipulated by law, and obtaining your consent may hinder the performance of such affairs.
When providing to the persons listed in the range of joint users.

Disclosure for Legal Purposes

Disclosure for Legal Purposes
Depending on the circumstances, we may need to disclose your personal information in response to lawful requests by public authorities, such as courts or government agencies, to meet legal obligations.

Legal Requirements

We may disclose your personal information for the following purposes:

To comply with a legal obligation
To protect and defend our rights or property
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public

Procedures for Disclosure, etc., of Held Personal Data

If you request disclosure, etc., of held personal data (notification of purpose of use, disclosure, correction/addition/deletion of content, suspension of use, erasure, and suspension of provision to third parties) from us, we will promptly respond. In the event of such a request, after confirming that you are the person or the agent, we will respond within a reasonable period and scope.
For requests for disclosure, etc., of held personal data, please contact the following reception desk. After receiving your contact, we will send you the "Request for Disclosure, etc., of Held Personal Data" by mail, fax, or email. Please fill out the necessary items, enclose the necessary documents, and send them by mail or email. (Please bear the cost of sending.)
Upon confirming that you are the person (or agent), we will respond in the desired disclosure method.
Contact for Personal Information Inquiries
Personal Information Protection Officer: Shoichi Kitagawa
Address: Hilton Plaza West Office Tower 19F, 2-2-2 Umeda, Kita-ku, Osaka, 530-0001, Japan
Telephone: +81-6-6133-4554
E-mail: info@crazyjapan.jp

Data Protection Rights Under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data. If you wish to know what personal data we hold about you or want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:

Right to Access and Update or Delete Your Information Held by Us

As much as possible, you can directly access, update, or delete your personal data in the "Account Settings" section. If you are unable to take these measures yourself, please contact us.

Right to Rectification

You have the right to have your information corrected if it is inaccurate or incomplete.

Right to Object

You have the right to object to the processing of your personal data.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data.

Right to Data Portability

You have the right to receive a copy of the information we hold about you in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent. You also have the right to withdraw your consent for us to process your personal information after we have obtained your consent.
We may request verification of your identity before fulfilling such requests.
You have the right to lodge a complaint with a data protection authority (DPA) regarding our collection and use of your personal information. For more information, please contact the regional data protection authority in the European Economic Area (EEA).

Service Providers

To facilitate our Service, we may use third-party companies and individuals (referred to as "Service Providers") to provide the Service on our behalf or to assist us in analyzing the usage of our Service.
These third parties are only authorized to access your personal data to perform these tasks on our behalf and are not permitted to disclose or use it for any other purpose.
Regarding Website Traffic Analysis
We may use third-party service providers to monitor and analyze the usage of our Service for web traffic analysis.

Google Analytics

Google Analytics is a web analytics service provided by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the usage of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its advertising network.
You can opt out (disable) your activity on Google Analytics by installing the Google Analytics Opt-out Browser Add-on. By installing this add-on, the JavaScript for Google Analytics (ga.js, analytics.js, dc.js) will prevent Google Analytics from sharing information about visit activities with Google Analytics.
For more information on Google's privacy practices, please visit Google's Privacy & Terms web page at http://www.google.com/intl/en/policies/privacy/.

Updates to this Policy

We may periodically review and make changes to this Privacy Policy as necessary. In such cases, the revised Privacy Policy will be effective from the date of issuance of the revised version.